Well, with the help of all my friends and supporters on this blog and on social media, the problems with Orange/EE have finally been resolved. Well, more or less.
I received a call from a very pleasant and polite man from their executive office, who told me at length about how sorry they were and how unsatisfactory their performance had been. The supposed ‘debt’ of £10.97 would be immediately cancelled, and they would be contacting the 3 credit reference agencies today to get them to wipe all trace of the matter from my credit record.
If only their call-centre team had taken a similar approach, the whole thing would have been far less painful (and you’d all probably have never heard about it). But I guess it shows you have to stir up a storm sometimes to make an progress against Big Corporate.
So, the issue is more or less sorted – but there has been no offer of recompense from EE/Orange for the considerable inconvenience and embarrassment, a matter which I am still pursuing with them. At least my credit record should very shortly be restored, which was the most urgent matter.
My thanks to EE’s reasonable spokesman. And my very big, heartfelt thanks to everyone who helped me increase the pressure on them by propagating the blog articles around the internet and by providing very helpful suggestions on how to deal with the problem.