Company claims technical issue and says it has texted customers with other means of submitting readings
Money expert Martin Lewis and others have warned householders that they need to submit meter readings to their energy provider today, to ensure that they are not charged more for any energy they have used before tomorrow’s massive increases in gas and electricity prices.
If you are a British Gas customer, that is not going to be easy, as the site for submitting readings is offline. Anyone trying to submit by signing into their customer account is receiving this message:
The link provided in blue text to submit a meter reading for those unable to sign in is also offline:
A spokesperson for British Gas attributed the site’s unavailability to an unspecified technical error and told Skwawkbox that the company had texted customers with an alternative way to submit readings. If you are a British Gas customer and have not received a text, contact the company’s customer services to ensure you receive one.
The government has done little to help people cope with their bills or to prevent energy companies, who continue to make massive profits, from hitting customers with crippling price increases. Fuel poverty and outright poverty are mushrooming while both the Tories and Labour do little more than sit on their hands.
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