Who at DWP thought it was OK to propose that deaf people could only make a claim by telephone?

No further comment from me really necessary!!


  1. Maybe IDS wanted to claim that his reforms had miraculously cured deafness in the UK.

  2. Somehow I am not surprised at DWP ineptitude and thoughtlessness. The blame surely lies with the calibre of senior servants. One name stands prominent- Robert Devereux (allegedly).

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